F.A.Q.

What are your brand's values?

Unity, innovation and equity are the foundation of our work.
We honor these values through the products we offer and our business practices.

Where and how are your garments produced?

We take great care in selecting high quality garments that are ethically produced. *
Our manufacturers offer living wages to their employees as well as healthy work environments.
They also use sustainable practices to minimize carbon emissions.

Check individual product descriptions for materials used and country of origin.

* Some exceptions apply, such as some accessories. We're constantly looking to improve our manufacturing processes.

What is the ''ESSENTIALS'' Collection?

Our ''Essentials'' Collection offers simple, branded products to fit any style. Recurring releases offer different variations of the Beone basics.

How do your garments fit?

Click on a product or visit our Size Chart page for exact measurements.

What methods of printing are used on your products?

Most of our products are screenprinted in our Montreal studio.
We use the highest quality inks and equipment to ensure your clothing items will last.

Visit beoneservices.com for inquiries about our screenprinting services.

Do you offer eco-friendly packaging?

We are proud to use eco-friendly products for packaging and shipping.
All items used are made from 100% recycled materials and are recyclable.
On top of that, our mailers and boxes are also biodegradable.

See your local guidelines for recycling and composting.

Do you ship worldwide?

Yes we do.

We offer international shipping to many countries, verify if your country is eligible at checkout or send us an email by visiting the Contact us page.

Shipping charges for your order will be calculated and displayed at checkout.

Please see our Shipping Policy for more information.

What is your refund policy?

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Certain conditions apply.

Please see our Refund Policy for more information.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please visit the Contact us page to provide us with your name and order number. We will look into it for you.

Are there any special care instructions for your products?

We recommend that you wash items of similar colors together.
Delicate settings on your washing machine and dryer will insure the product will last.
Do not iron directly on screenprinted graphics.